Terms of Service

1. Who this agreement is between

“We”, “us” and “FlexiCommerce” mean Ujjwal Technolabs Private Limited, a software company registered in India at C Block, SP Villa, 403-B, Indore, Madhya Pradesh 452016, which operates the FlexiCommerce platform. “You” means the business subscribing to it. By opening a store, starting a trial or paying an invoice, you accept these terms on behalf of that business and confirm you are authorised to do so.

We provide software. We are not a payment institution, a courier, a tax agent or a company-formation consultant, and nothing here should be read as advice in any of those fields.

2. What the subscription includes

Your plan is set out on the pricing page and on your invoice. In summary, a subscription gives you a hosted online store on your own domain, an administration panel, the storefront features described on this site, and — on the Business plan — customer, seller and delivery apps published to the App Store and Google Play.

We may add, improve or retire individual features. Where a change would materially reduce what your plan does, we will tell you before it takes effect and you may cancel under section 7 if it does not suit you.

3. What stays your responsibility

The store is yours, and so is what happens in it. In particular you remain responsible for:

• Holding a valid UAE trade licence covering the activity you are selling under, and any approvals your licence requires. A free zone licence does not, on its own, permit direct sales to consumers on the mainland — see our licence guide.
• Your own tax position, including whether you must register for VAT under Federal Decree-Law No. 8 of 2017 and the accuracy of the Tax Registration Number you enter. The software issues invoices using what you give it.
• The goods you list, their descriptions, their prices, their safety and their legality.
• Your agreements with your payment providers and couriers, and the fees they charge you.
• Keeping your account credentials, and those of your staff, secure.

4. Your relationship with your own customers

When a shopper buys from your store, the contract is between you and that shopper. We are not a party to it.

That matters because UAE law places real obligations on the seller. Federal Decree-Law No. 14 of 2023 on trading by modern technological means, in force since September 2023, together with the consumer protection framework under Federal Law No. 15 of 2020, requires among other things that consumers are given clear information before they buy, that payment methods are secure, that goods arrive within the time stated at the point of sale, and that a consumer whose goods are defective, unsafe or materially different from their description has a remedy. A term that tries to waive a right the consumer has under UAE law is void, whether it appears in your policies or anywhere else.

The platform is built to make meeting those obligations straightforward — VAT-inclusive display prices, published delivery and returns policies, order confirmations, refunds against the original payment method — but the obligation is yours, not ours. Set your own policies deliberately, and take advice if you are unsure.

5. Plans, billing and VAT

Plan prices are one flat figure in UAE dirhams. We invoice from India and do not add UAE VAT. If your business is registered for UAE VAT, you account for it yourself under the reverse charge mechanism; if it is not, there is nothing further to do. We take no commission on your sales, at any volume.

• Monthly plans are billed each month in advance and continue until you cancel.
• Yearly plans are billed once for the year in advance, at the discount shown on the pricing page.
• Payment gateway and courier charges are billed to you directly by those providers, at their rates. We never add a margin to them and never receive that money.
• If an invoice goes unpaid we will contact you before doing anything else. Continued non-payment may lead to the store being suspended, and suspension does not delete your data — see section 7.

Prices can change. Existing subscriptions keep their price until the end of the paid period, and we will give you notice before a renewal at a new price.

6. The free trial

The trial runs for fourteen days and does not require a card. Nothing is charged during it and nothing renews into a paid plan automatically — if you do nothing at the end of the trial, the store simply pauses.

Trials are for evaluating the platform on your own catalogue. One trial per business.

7. Cancelling, and what happens to your data

You can cancel at any time, from the admin panel or by telling us.

• Cancelling a monthly plan stops the next invoice. The store stays live until the end of the period you have already paid for.
• Cancelling a yearly plan stops the renewal. Refunds within a paid year are covered by our refund policy.
• After cancellation we keep your store data for 60 days so you can change your mind or export it, then delete it. Ask us before that window closes and we will export your catalogue, orders and customer list for you.
• Records we are required to keep for tax or accounting purposes — invoices, primarily — are retained for as long as the law requires.

8. Your mobile apps and developer accounts

Apps built for you on the Business plan are published under your Apple Developer and Google Play accounts, not ours. The listings, the reviews, the download figures and the relationship with Apple and Google are yours and stay yours, including if you leave us.

Apple and Google review every submission against their own guidelines and can reject or remove an app. We will respond to review feedback and resubmit, but we cannot promise an outcome that is not ours to decide. If your subscription ends, the apps stop receiving your catalogue and we will ask you to unpublish or replace them.

9. Acceptable use

You may not use the platform to sell goods or services that are unlawful in the UAE, to infringe someone else’s intellectual property, to send unsolicited bulk messages, to misrepresent who you are, or to attack, probe or overload our systems or anyone else’s.

You are also responsible for the messages your store sends. If you use the marketing tools, send to people who asked to hear from you, and honour an unsubscribe promptly.

Where we believe a store is being used unlawfully we may suspend it. Except where the law or an authority requires otherwise, we will tell you why and give you a chance to put it right.

10. Availability and support

We aim to keep the platform available continuously, and we take backups. We do not promise uninterrupted service: hosting fails, networks fail, and planned maintenance occasionally needs a window. Where we plan work that will interrupt your store we will give notice.

Support is provided over WhatsApp and email during working days. Business plan customers are answered first. We do not charge for support, setup or catalogue imports.

11. Who owns what

Yours: your brand, your logo, your product data, your images, your content, your orders and your customer list. We claim no ownership of any of it and do not sell, rent or share it. We use it only to run the service for you.

Ours: the platform itself — the software, the admin panel, the app source, the theme engine and the FlexiCommerce name and marks. A subscription is a licence to use it, not a transfer of it.

If you send us feedback or an idea for improving the platform, we may act on it without owing you anything for it. That is not a claim over anything you already own.

12. Liability

To the extent UAE law allows, our total liability to you in any twelve-month period is limited to the amount you paid us for the service in that period. We are not liable for lost profits, lost sales or lost data beyond that limit.

Nothing here limits liability that cannot lawfully be limited — including for fraud, or for anything a consumer is entitled to claim under UAE law.

13. Changes to these terms

We may update these terms. For a minor change — clarified wording, a corrected reference — the updated date at the top changes and that is all. For a change that materially affects your rights or what you pay, we will tell you by email at least 30 days before it takes effect, and you may cancel before then if you do not accept it.

14. Governing law and disputes

We are established in India, so these terms are governed by the laws of India and the courts at Indore, Madhya Pradesh have jurisdiction over a dispute between us. That choice does not, and cannot, remove any right you have under the mandatory law of your own country — including your obligations and your customers’ rights under UAE law, which apply to your store regardless of what this agreement says.

Before anyone goes near a court, write to us. Most disputes we have seen were a misunderstanding about a plan or an invoice, and were settled the same week.

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Last updated 10 August 2026. Questions about anything on this page: contact us.